Quick Links
- My Tax Form Keeps Getting Rejected, Why?
- What Documents Are Accepted for Proof of Address?
- My KYC Documents Keep Getting Rejected, Why?
- Why is KYC needed?
My Tax Form Keeps Getting Rejected, Why?
- If you only get a system email notification it means that your documents were not in pdf but in another format and will result in an empty upload.
- In all other situations, you'll receive an email from compliance informing you exactly why it was rejected.
What Documents Are Accepted for Proof of Address?
- Bank statement
- Phone Bill
- Utility Bill
You can darken out any financial information on your bank statement.
The document cannot be older than 6 months.
The document must enable compliance to identify the type of document, date of it and it must show your name and address as per your proof of ID.
My KYC Documents Keep Getting Rejected, Why?
- If you only get a system email notification it means that one or more of your uploaded documents were not in jpg or png format.
- In all other situations, you'll receive an email from our compliance department informing you exactly for what reasons the documents could not be approved.
Why is KYC Needed?
Although the phrase “know your customer” may seem insignificant to most people, it has a very important meaning in the business world. The process of knowing your customer, otherwise referred to as KYC, is what businesses do in order to verify the identity of clients either before or during the time that they start doing business with them. The term KYC can also reference the regulated bank practices that are similarly used to verify clients’ identities and to ensure that they are not involved with corruption, bribery, or money laundering.