Please log in to your broker account using your trader password, not your investor password.
You will be provided with two different passwords from your broker:
The Master password is for trading and there you have full access to that broker account, you can open/close trades.
The Investor password can see all the actions, trades, and history but you can not close or open any trades.
Please go to your broker account or email you received from them to get the actual master/trader password and just login back into Auvoria connect and add the correct login credentials.
Connect with Auvoria Prime