Here's a short video clip that demonstrates the quick and easy steps to activating and switching your Expert Advisors EA's
- Customers can switch EA’s anytime from Sunday 12:00 am - Friday 11:59 pm EST.
- Saturday is reserved for the execution of the switch requests.
- Example: If a customer requests to switch during the week (Sunday 12:00 am - Friday 11:59 pm EST), the switch will be completed on Saturday and will have access to use the new EA the upcoming trade week.
- To switch your Expert Advisor (EA), you may log in to your back office and click on AP Marketplace.
When the customer switches his Subscription from APLive (Add on), he will still see it in his next renewal, but if he is switched to something else, this will be removed on renewal day.
The customer won't have access to Trade Rooms if they don't have it in their Tools.
If the customer still has APLive on his renewal date, he will be charged for the Add on. If the customer wants to remove the Add-on, he needs to remove the Add-on
When you decide to downgrade, you NEED to remove the Add-on, otherwise, you WILL be charged for the subscription. If you choose to switch a product, and the switch occurs after the renewal, you will be charged for the add-on, and it is not Refundable.
For more information on the AP Marketplace Switch, please click the link below:
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